How do I respond to Item Not Received and Significantly Not As Described disputes?
Fortunately, you can avoid item not as described chargebacks by leveraging our comprehensive, automated solutions. Here, the acquiring bank and issuing bank attempt to resolve the dispute. You can restructure your rebuttal package and ideally, offer more information supporting your case that you didn’t have access to the first time around. While you may end up dealing with customers complaining in your inbox and subsequent returns, this is much better than the hassle of a chargeback.