We had explained owo him that sometimes players might get lucky and sometimes not, as that’s how casinos and casino games operate. We had also provided him with an article to read about Payout ratio (RTP). The player decided owo stop metali playing at the casino and we, therefore, rejected the complaint as per his request.
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The player from Canada had lodged a complaint about not receiving her winnings of 28,000 from an online casino. Despite having provided all the necessary information and documents, her withdrawal requests had not been processed. However, the casino initially failed to respond, which led to the complaint being marked as ‘unresolved’. Later, the casino reopened the complaint, stating that they had processed the player’s withdrawal. Unfortunately, without confirmation from the player about having received her winnings, we had owo reject the complaint.